Welcome to the Frequently Asked Questions (FAQ) page. Below, we have tried to answer the most common questions visitors to our web site may have. If you find that your question is not answered on this page, please email us: schramandsons@schramandsons.com.

What are your hours of operation?
Normal business hours are Monday thru Friday, 8:00am to 5:00pm. We offer emergency service 24 hours a day, 365 days a year. Someone will always be available to take your call. And the call will be given to the on call technician.

Our office will be closed for the following holidays so that our employees may
spend time with their families: New Year’s Day, Memorial Day, July 4th, Labor
Day, Thanksgiving Day and Christmas Day. We may also have limited hours on New
Year’s Eve, Good Friday, the day after Thanksgiving, and Christmas Eve.

How much extra do you charge for emergency service outside of normal business hours?
Because we value each and every one of our customers, we always charge the same amount for our equipment and services - no matter what time of day our technicians visit!

What brands of equipment do you work on?
We perform service and maintenance on all brands.  If you decide to replace your heating and/or air conditioning equipment, we will regularly install Amana, Armstrong, Concord, Ruud, Buderus, and Munchkin products.  However, we can accomodate most requests for installation of other brands.

What is NATE certification?
NATE is the leading certification program for technicians in the HVAC industry and is the only test supported by the entire industry.  For more information, please visit their website at http://www.natex.org. Many of our technicians are NATE certified.

What payment types are accepted?
Schram & Sons will accept cash, checks, Visa and MasterCard. We also offer financing through Home Source with approved credit. Please feel free to contact our office for more information.

Do you offer gift certificates?
Absolutely!! Gift certificates are available in any denomination - you just let us know how much.